All Systems Operational
Gateway Operational
Gateway: Merchant Services Operational
Gateway: ANZ ? Operational
Gateway: BankWest (BWAMS) ? Operational
Gateway: Bendigo Bank ? Operational
Gateway: CitiBank Operational
Gateway: Commonwealth Bank ? Operational
Gateway: NAB ? Operational
Gateway: Macquarie Bank ? Operational
Gateway: St George & BankSA ? Operational
Gateway: Westpac & Bank of Melbourne ? Operational
Gateway: BNZ Operational
Gateway: Direct Entries Operational
Dashboard Operational
Website Operational
Documentation Operational
Hosted Payment Page Operational
Core Services Operational
Sandbox Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 6, 2022

No incidents reported today.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022
TLS Cipher Updates - Production
Completed - The scheduled maintenance has been completed.
Sep 25, 13:00 AEST
Verifying - This change is currently being monitored
Sep 25, 10:44 AEST
Scheduled - In line with PCI-DSS requirements we will be updating the supported ciphers for our services, enabling new, high-strength ciphers, and removing ciphers which are no longer considered sufficient for ongoing security.

The new supported ciphers upon completion of this change will be:

- ECDHE-ECDSA-AES128-GCM-SHA256
- ECDHE-RSA-AES128-GCM-SHA256
- ECDHE-ECDSA-AES256-GCM-SHA384
- ECDHE-RSA-AES256-GCM-SHA384
- AES-128-GCM-SHA256
- AES-256-GCM-SHA384
- CHACHA20-POLY1305-SHA256
- ECDHE-ECDSA-AES128-GCM-SHA256
- ECDHE-ECDSA-AES128-SHA256
- ECDHE-ECDSA-AES128-SHA
- ECDHE-ECDSA-AES256-GCM-SHA384
- ECDHE-ECDSA-CHACHA20-POLY1305
- ECDHE-ECDSA-AES256-SHA384
- ECDHE-RSA-AES128-GCM-SHA256
- ECDHE-RSA-AES128-SHA256
- ECDHE-RSA-AES256-GCM-SHA384
- ECDHE-RSA-CHACHA20-POLY1305
- ECDHE-RSA-AES256-SHA384

In order to allow for merchants to make changes to their systems we will be scheduling the changes as follows:

- Thursday 25/08/2022 - changes applied to Sandbox environment. Merchants and partners are encouraged to perform testing against Sandbox APIs to avoid any unexpected issues in Production.
- Sunday 25/09/2022 - changes applied to Production environment.

As these changes are transparent to the majority of clients (i.e. there is no downtime expected) we have not defined a fixed time for the changes on the dates listed above.

If merchants experience any issues following the Sandbox changes please contact our support team for assistance. While we do our best to assist merchants and partners it is important to understand that everyone's environments are different, and we will be able to provide general guidance only.

This change will apply to ALL public endpoints, including Gateway, Reseller API, Reseller and Merchant Dashboard and the Hosted Payment Page.
Aug 31, 07:51 AEST
Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

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