Fat Zebra Status Page Status

All Systems Operational

Gateway Operational

Gateway: Merchant Services Operational

Gateway: ANZ Operational

Gateway: BankWest (BWAMS) Operational

Gateway: Bendigo Bank Operational

Gateway: CitiBank Operational

Gateway: Commonwealth Bank Operational

Gateway: NAB Operational

Gateway: Macquarie Bank Operational

Gateway: St George & BankSA Operational

Gateway: Westpac & Bank of Melbourne Operational

Gateway: BNZ Operational

Gateway: Direct Entries Operational

Dashboard Operational

Website Operational

Documentation Operational

Hosted Payment Page Operational

Core Services Operational

Sandbox Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

Upstream processing outage impacting all acquirers, Fat Zebra Database Upgrades

Completed - The scheduled maintenance has now been completed. We would like to thank our merchants and partners for their patience during this change.
Aug 7, 05:51 AEST

Verifying - We are currently monitoring transactions processing across the upgraded links. If merchants are experiencing any issues with transaction processing please contact our support team for assistance.
Aug 7, 05:13 AEST

Update - Fat Zebra's upgrades are now completed and being monitored. We are still awaiting upstream service availability to be updated before we restore access for transaction processing, and will provide updates as soon as they are available.
Aug 7, 03:31 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:00 AEST

Update - We would like to remind everyone of this scheduled outage on Sunday, 7th of August, between 02:00 and 06:00. This is a full system outage during the window for all transaction processing. Please note, there is a chance services will be restored before the 6am window closure - if this happens we will advise via our Status Page.

If there are any questions or concerns regarding this change please reach out to our support team for assistance.
Aug 4, 09:56 AEST

Update - Postponed: Due to unavailability of key technical resources due to illness the change with our partners this maintenance has been postponed until 7th August 02:00. As such as will be postponing the changed scheduled during the same window.

We apologise for the short notice on this postponement.
Jul 22, 17:58 AEST

Scheduled - Change Duration: 4 hours, including a 2 hour rollback window if required.
Environment: Production Only
Services affected: ALL

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We have been advised of a system upgrade from one of our major upstream switching providers which will result in an outage window between 2am and 6am. Fat Zebra will use this outage to perform proactive database upgrades.

Due to the nature of the provider maintenance, and the upgrades we are planning during this period, we will be switching the Gateway into Maintenance mode until the operations are completed - this is to ensure that there are no transactions attempted during the change window which might end up in an unknown state.

We will maintain access to our Merchant Dashboard and Reseller Dashboard during this change, however there may be a 10-15 minute period as services restart where access may not be possible or will cause errors.

Scheduled jobs (batch processing, payment plans etc) run during this window will be suspended and executed once all services are back online.

Further updates will be provided as the maintenance commences.

We apologise in advance for the interruption this has on our merchants and their customers.
Jun 28, 08:46 AEST

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.