All Systems Operational
Uptime over the past 90 days. View historical uptime.
Gateway Operational
Gateway: Merchant Services Operational
90 days ago
100.0 % uptime
Today
Gateway: ANZ ? Operational
Gateway: BankWest (BWAMS) ? Operational
Gateway: Bendigo Bank ? Operational
Gateway: CitiBank Operational
Gateway: Commonwealth Bank ? Operational
Gateway: NAB ? Operational
Gateway: Macquarie Bank ? Operational
Gateway: St George & BankSA ? Operational
Gateway: Westpac & Bank of Melbourne ? Operational
Gateway: BNZ Operational
Gateway: AMEX Operational
90 days ago
100.0 % uptime
Today
Gateway: Fiserv XTP ? Operational
90 days ago
100.0 % uptime
Today
Gateway: Direct Entries Operational
Dashboard Operational
Website Operational
Documentation Operational
Hosted Payment Page Operational
Core Services Operational
Sandbox Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Errors affecting merchants switching via FDI XTP
Resolved - Please see a further update from Fiserv below:

Fiserv would like to advise that all services has now been restored.

We thank you for your patience and apologise for any inconvenience this event has caused to your business.
Mar 14, 14:41 AEDT
Monitoring - Transactions processing via FDI XTP are now processing successfully. We are still waiting on Fiserv to confirm the issue is resolved, and will provide further update once they have.
Mar 14, 13:37 AEDT
Identified - Please see a further update from Fiserv below:

Fiserv is currently experiencing a service disruption to multiple services.

Fiserv is aware of ongoing impacts to xTP Online, xTP 2.0 and Connect Portal services in addition to the reported telephony issue.

We thank you for your patience and apologise for any inconvenience this event is causing your business.
Mar 14, 13:26 AEDT
Investigating - We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.
Mar 14, 13:19 AEDT
Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025
Mastercard Transacting Processing
Resolved - FatZebra would like to advise clients and partners that the global outage affecting Mastercard transactions has been resolved by the scheme. Merchants can now process Mastercard transactions through their merchant facilities once again.

We sincerely apologise for any disruption this may have caused.

Thank you for your patience.
Mar 9, 21:37 AEDT
Identified - FatZebra would like to advise clients and partners that it has been identified that merchants may have issues processing Mastercard transactions on their merchant facility as a result of a Mastercard global scheme outage.

Our team is in contact with the relevant parties and receiving updates as they occur.

Merchants may wish to suggest to cardholders an alternative payment method until the issue is resolved.

We will provide further updates as soon as they become available.

We apologise for any inconvenience caused.
Mar 9, 20:45 AEDT
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025
Direct Entries Processing Delay For T+3 Westpac Merchants - 28/02/2025
Resolved - This issue has now been resolved.

All affected direct debits have now successfully pushed to Westpac for processing.

They will be processed at the first BECs exchange this morning (03/03/2025).

Please also note, this will cause the disbursal of these funds to be delayed 1 day.

Please contact our Support Team if you require any further clarification.
Mar 3, 07:28 AEDT
Identified - There has been a delay in processing direct entries with a processing date of the 28/02/2025 for merchants using our T+3 Westpac facility.

These direct debits should have been processed at 5pm AEST Friday afternoon (28/02/2025).

Affected direct debits will be processed Monday morning (03/03/2025).

We will provide further update once all affected direct entries have been processed.
Mar 2, 16:26 AEDT
Mar 2, 2025
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