All Systems Operational
Gateway Operational
Gateway: Merchant Services Operational
Gateway: ANZ ? Operational
Gateway: BankWest (BWAMS) ? Operational
Gateway: Bendigo Bank ? Operational
Gateway: CitiBank Operational
Gateway: Commonwealth Bank ? Operational
Gateway: NAB ? Operational
Gateway: Macquarie Bank ? Operational
Gateway: St George & BankSA ? Operational
Gateway: Westpac & Bank of Melbourne ? Operational
Gateway: BNZ Operational
Gateway: Direct Entries Operational
Dashboard Operational
Website Operational
Documentation Operational
Hosted Payment Page Operational
Core Services Operational
Sandbox Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Change Duration: 4 hours, including a 2 hour rollback window if required.
Environment: Production Only
Services affected: ALL

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We have been advised of a system upgrade from one of our major upstream switching providers which will result in an outage window between 2am and 6am. Fat Zebra will use this outage to perform proactive database upgrades.

Due to the nature of the provider maintenance, and the upgrades we are planning during this period, we will be switching the Gateway into Maintenance mode until the operations are completed - this is to ensure that there are no transactions attempted during the change window which might end up in an unknown state.

We will maintain access to our Merchant Dashboard and Reseller Dashboard during this change, however there may be a 10-15 minute period as services restart where access may not be possible or will cause errors.

Scheduled jobs (batch processing, payment plans etc) run during this window will be suspended and executed once all services are back online.

Further updates will be provided as the maintenance commences.

We apologise in advance for the interruption this has on our merchants and their customers.

Posted on Jun 28, 08:46 AEST
Past Incidents
Jun 30, 2022

No incidents reported today.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.