In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:35 AEDT
Scheduled - Updates regarding COVID-19 - Remote Working
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As of Friday March 13th, Fat Zebra enacted our remote working policy in response to COVID-19.

Our team are working from home to do our part in keeping our employees and everyone in the community safe.

We’re equipped to successfully do the job remotely, with operations continuing smoothly. You can go on accessing all of Fat Zebra’s products and services, along with continued help from our support teams.

We'll provide further updates as things evolve. In the meantime, thanks for doing your part to ensure the safety and wellbeing of you and those around you.
Gateway Operational
Gateway: Merchant Services Operational
Gateway: ANZ ? Operational
Gateway: BankWest (BWAMS) ? Operational
Gateway: Bendigo Bank ? Operational
Gateway: CitiBank Operational
Gateway: Commonwealth Bank ? Operational
Gateway: NAB ? Operational
Gateway: Macquarie Bank ? Operational
Gateway: St George & BankSA ? Operational
Gateway: Westpac & Bank of Melbourne ? Operational
Gateway: BNZ Operational
Dashboard Operational
Website Operational
Documentation Operational
Hosted Payment Page Operational
Core Services Operational
Sandbox Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - The issue has been resolved by the upstream processor and all services are now operational.
Oct 22, 05:03 AEDT
Update - The upstream processor is continuing to investigate the issue.
Oct 22, 03:45 AEDT
Investigating - We are currently investigating a problem with merchants switching through First Data, receiving '91 - Host or Switch Unavailable' responses for the transactions.
Oct 22, 02:41 AEDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.