All Systems Operational
Gateway Operational
Gateway: Merchant Services Operational
Gateway: ANZ ? Operational
Gateway: BankWest (BWAMS) ? Operational
Gateway: Bendigo Bank ? Operational
Gateway: CitiBank Operational
Gateway: Commonwealth Bank ? Operational
Gateway: NAB ? Operational
Gateway: Macquarie Bank ? Operational
Gateway: St George & BankSA ? Operational
Gateway: Westpac & Bank of Melbourne ? Operational
Gateway: BNZ Operational
Gateway: Direct Entries Operational
Dashboard Operational
Website Operational
Documentation Operational
Hosted Payment Page Operational
Core Services Operational
Sandbox Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Fat Zebra have been advised of scheduled maintenance taking place on an upstream switching partner's end, on Sunday the 29th of May between 02:30 and 06:30 AEST. This maintenance window will impact BNZ merchants switching via this partner.

Merchants switching via this partner may experience a period of intermittent outage between 02:30 and 06:30 AEST during this maintenance window. This may result in errored transactions with a response code of 91, 92, or 99.

Fat Zebra will be monitoring the services during this maintenance window to ensure that the impact to merchants is minimal. If merchants experience any difficulties following this maintenance window please contact support@fatzebra.com.au for assistance.
Posted on May 10, 14:17 AEST
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - This issue has now been resolved.

All affected direct entries have now been processed.
May 6, 09:08 AEST
Identified - There has been a delay in processing direct entries with a processing date of the 05/05/2022 for merchants using our T+3 NAB facility.

These direct debits should have been processed at 5pm AEST yesterday afternoon.

We are in the process of processing these direct debits now.

We will provide further update once all affected direct entries have been processed.
May 6, 08:32 AEST
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.