All Systems Operational
Gateway Operational
Gateway: Merchant Services Operational
Gateway: ANZ ? Operational
Gateway: BankWest (BWAMS) ? Operational
Gateway: Bendigo Bank ? Operational
Gateway: CitiBank Operational
Gateway: Commonwealth Bank ? Operational
Gateway: NAB ? Operational
Gateway: Macquarie Bank ? Operational
Gateway: St George & BankSA ? Operational
Gateway: Westpac & Bank of Melbourne ? Operational
Gateway: BNZ Operational
Dashboard Operational
Website Operational
Documentation Operational
Hosted Payment Page Operational
Core Services Operational
Sandbox Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 06:00 AEDT
Update - Mastercard have confirmed service has been restored.

We are continuing to monitor for any further issues.
Nov 24, 21:46 AEDT
Monitoring - We are still awaiting confirmation from Mastercard, however, from our side, we are seeing healthchecks now passing and transactions processing successfully once more.

We will continue to monitor the transaction traffic closely to ensure there are no further issues.

We will provide a further update shortly.
Nov 24, 21:28 AEDT
Identified - We are currently investigating an issue where merchants with Commonwealth Bank, Bendigo Bank and some merchants with NAB are unable to process transactions due to connectivity issues via the MasterCard network.

MasterCard have confirmed this is an issue in their systems and we are awaiting further updates. We will provide more details when available.
Nov 24, 20:16 AEDT
Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.