Upstream processing outage impacting all acquirers, Fat Zebra Database Upgrades
Scheduled Maintenance Report for Fat Zebra Status Page
Completed
The scheduled maintenance has now been completed. We would like to thank our merchants and partners for their patience during this change.
Posted Aug 07, 2022 - 05:51 AEST
Verifying
We are currently monitoring transactions processing across the upgraded links. If merchants are experiencing any issues with transaction processing please contact our support team for assistance.
Posted Aug 07, 2022 - 05:13 AEST
Update
Fat Zebra's upgrades are now completed and being monitored. We are still awaiting upstream service availability to be updated before we restore access for transaction processing, and will provide updates as soon as they are available.
Posted Aug 07, 2022 - 03:31 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 07, 2022 - 02:00 AEST
Update
We would like to remind everyone of this scheduled outage on Sunday, 7th of August, between 02:00 and 06:00. This is a full system outage during the window for all transaction processing. Please note, there is a chance services will be restored before the 6am window closure - if this happens we will advise via our Status Page.

If there are any questions or concerns regarding this change please reach out to our support team for assistance.
Posted Aug 04, 2022 - 09:56 AEST
Update
Postponed: Due to unavailability of key technical resources due to illness the change with our partners this maintenance has been postponed until 7th August 02:00. As such as will be postponing the changed scheduled during the same window.

We apologise for the short notice on this postponement.
Posted Jul 22, 2022 - 17:58 AEST
Scheduled
Change Duration: 4 hours, including a 2 hour rollback window if required.
Environment: Production Only
Services affected: ALL

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We have been advised of a system upgrade from one of our major upstream switching providers which will result in an outage window between 2am and 6am. Fat Zebra will use this outage to perform proactive database upgrades.

Due to the nature of the provider maintenance, and the upgrades we are planning during this period, we will be switching the Gateway into Maintenance mode until the operations are completed - this is to ensure that there are no transactions attempted during the change window which might end up in an unknown state.

We will maintain access to our Merchant Dashboard and Reseller Dashboard during this change, however there may be a 10-15 minute period as services restart where access may not be possible or will cause errors.

Scheduled jobs (batch processing, payment plans etc) run during this window will be suspended and executed once all services are back online.

Further updates will be provided as the maintenance commences.

We apologise in advance for the interruption this has on our merchants and their customers.
Posted Jun 28, 2022 - 08:46 AEST
This scheduled maintenance affected: Gateway: Merchant Services (Gateway: ANZ, Gateway: BankWest (BWAMS), Gateway: Bendigo Bank, Gateway: CitiBank, Gateway: Commonwealth Bank, Gateway: NAB, Gateway: Macquarie Bank, Gateway: St George & BankSA, Gateway: Westpac & Bank of Melbourne, Gateway: BNZ) and Gateway, Gateway: Direct Entries, Dashboard, Hosted Payment Page, Core Services.