Errors affecting Merchants acquiring via EFTPOS Direct

Incident Report for Fat Zebra Status Page

Resolved

This incident has been resolved.
Posted Oct 13, 2026 - 22:19 AEDT

Monitoring

Transactions for EFTPOS Direct merchants are now processing successfully. We will continue to monitor during the evening for any further problems.
Posted Oct 13, 2026 - 19:05 AEDT

Update

We are continuing to investigate this issue.
Posted Oct 13, 2026 - 16:59 AEDT

Investigating

We are currently investigating a problem with merchants acquiring via EFTPOS Direct, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank.' responses for some transactions.
Posted Oct 13, 2026 - 16:54 AEDT
This incident affected: Gateway: Merchant Services (Gateway: EFTPOS Direct).
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