Due to unforeseen issues encountered during our pre-change testing we have decided to cancel this maintenance window, and reschedule at a later date, once our engineers can reevaluate the changes required.
This decision has been made to ensure that there is no impact to merchants and partners at the end of the change window, and to allow the engineering team to properly assess the changes in light of the issues uncovered at the start of this window.
We apologise for the inconvenience this maintenance window, and this cancellation may have caused.
Posted Apr 08, 2022 - 22:28 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 08, 2022 - 18:00 AEST
Update
Please Note: This scheduled maintenance *will not* impact transaction processing, our API or hosted payment pages - the scope of impact is limited to searching via the Merchant and Reseller Dashboards only.
Posted Apr 06, 2022 - 15:56 AEST
Scheduled
We are performing some urgent updates to our search indexer which will result in degraded performance and availability of searching from with the Merchant Dashboard and Reseller Dashboard.
Commencing Friday 8th April at 6pm (AEST) until Sunday 10th April 23:59:59 there will be periods where searching may be impacted in terms of performance, availability or completeness of search results.
Merchants and Partners should see this impact reducing as the maintenance window progresses.
Our team will provide updates with regards to the status of this update as the weekend progresses.
Should merchants or partners have any issues outside of this maintenance window, or if access to data is urgently required during the window, please contact our support team for assistance.